Terms & Conditions

We recommend all our users to spend some time reading the terms and conditions pertaining to website viviancrafts.com.

VivianCrafts FZE is the owner of the domain viviancrafts.com, hosted via shopify.com

Shipping and handling

Orders of AED 150 and above, will be shipped free of cost. For orders less than AED 150, a nominal handling fee of AED 15 will be applicable.

We make sure to pack the products properly before handing over to the courier service. Therefore we do not undertake any responsibility for damage that happens during the transit of the product.

Return policy

Due to the nature of the products sold at viviancrafts.com, we have a strict NO RETURN POLICY. This means that once you have placed an order, it cannot be cancelled or altered in part or full under any circumstances. Therefore, we recommend our users to carefully check the list of items in the cart before placing the order. Only in the exceptional case of manufacturing defect, and reported within 48 hours of receiving, the products shall be considered. Our team will get in touch with you to get the details and then decide the further course of action. Decision from viviancrats team will be binding on the customer.

No commercial use

Unless authorized by VivianCrafts FZE, you shall not use the website viviancrafts.com, its pages, links or any of associated assets with or without modifications, for any commercial activity such as sales, offers, advertisements, promotion, marketing, demonstrations etc. Anyone found indulging in the aforementioned activities shall be immediately blocked and appropriate legal action will be taken against them.

User information

The website viviancrafts.com uses third-party tools in different forms for internal and external activities. Any user information collected by such tools are beyond controls of the website and users cannot hold us responsible for it.


VivianCrafts FZE, the owner of website viviancrafts.com and all its associated assets, reserves the complete right to add, modify, suspend any or all of the contents of the website viviancrafts.com and its associated assets, including terms and conditions, without any prior notice to any entity. Users are encouraged to visit this page from time to time to get the updated content.


In case you do not agree to any of the aforementioned rules and regulations, we strictly recommend that you quit the website immediately.


VivianCrafts FZE